Job Information
United Airlines Analyst - Information Technology ServiceNow in Chicago, Illinois
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Technology/IT
The United IT team designs, develops and maintains massively scaling technology solutions that are brought to life with innovative architectures, data analytics and digital solutions.
Job overview and responsibilities
The ServiceNow analyst works with IT and the business to gather requirements and plan workflows related to requesting new products and services through the ServiceNow service catalog. They are also responsible for supporting process improvements to these services to maximize value and align with organizational goals and best practices.
Gather and define business requirements in the form of Agile user stories with acceptance criteria
Discuss and review requirements with developers and business stakeholders
Manage requirements throughout the Agile delivery cycle
Perform functional tests on defined user stories
Coordinate user acceptance testing and signoff
Define process flows and document flow diagrams
Identify opportunities for automation and improvement of existing processes
Document user/system interactions, system features, and other technology-focused deliverables as needed
Define, manage, and report on service KPI’s
Develop and manage communications and reports as needed
Required
Bachelor's Degree in Information Technology or related field
2-3 years of experience with ServiceNow
Experience with Agile delivery methodologies, especially writing requirements in the form of user stories
Experience with defining forms, processes and automation flows
Strong analytical skills
Strong written and verbal communication skills
Computer skills
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position
Preferred
3-5 years of IT experience
Experience with ServiceNow Flow Designer and/or Process Automation Designer
Experience creating reports and dashboards in ServiceNow
Experience or familiarity with Visual Task Boards in ServiceNow
Experience or familiarity with ServiceNow modules such as CMDB and Knowledge
Familiarity with ServiceNow Integration Hub
Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT
Division: 47 Technology/IT
Function: Information Technology
Equal Opportunity Employer – Minorities/Women/Veterans/Disabled
