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United Airlines Analyst - UX in Chicago, Illinois

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The United IT team designs, develops and maintains massively scaling technology solutions that are brought to life with innovative architectures, data analytics and digital solutions.

Job overview and responsibilities

A UX Analyst is part of United’s Digital Product + User Experience Team, responsible for enabling United’s customer facing capabilities across all stages of the customer journey. The Digital Product Team owns defining United’s digital product strategy and providing the leadership to execute on that strategy with the help of a cross-functional Team.

  • Create sketches, prototypes, wireframes, screen-flow diagrams & UI specs for testing and development

  • Thoughtfully articulate design decisions and rationale. Design direction should be based on the overall product roadmap as well as your own design thinking and fundamental principles

  • Collect and utilize qualitative and quantitative data from usability tests and business analytics to make value-driven design decisions

  • Provide design support during development and execution; assist with QA to ensure designs are implemented accurately and with the highest standard


  • Bachelor’s degree in a relevant field (Human-Computer Interaction, information design, communications, Computer Systems, etc.)

  • 2-4 years year of experience in UI/UX design

  • Proficiency using UX and prototyping tools (Axure, Sketch, Adobe Creative Cloud, InVision, Proto.io, etc.)

  • Understanding of WCAG accessibility standards

  • Mobile and Website applications experience

  • Must have portfolio examples of sketches, workflows, interactions, and end state work

  • Comfortable working in a fast-paced environment

  • Ability to create wireframes as well as visual design comps

  • Excellent verbal and written communication skills

  • Positive attitude and be able to work effectively in a team

  • High attention to detail but able to work quickly to meet deadlines

  • Must be up-to-date with the latest UI trends, techniques, and technologies

  • Must be legally authorized to work in the United States for any employer without sponsorship

  • Successful completion of interview required to meet job qualification

  • Reliable, punctual attendance is an essential function of the position


  • Experience with Agile and/or lean philosophy and methods

  • Design experience for both web and mobile

  • Understanding of HTML, JavaScript & CSS

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

Division: 47 Technology/IT

Function: Information Technology

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled