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United Airlines Analyst/Developer - Systems in Chicago, Illinois

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The United IT team designs, develops and maintains massively scaling technology solutions that are brought to life with innovative architectures, data analytics and digital solutions.

Job overview and responsibilities

The analyst developer will be part of our digital technology personalization and content team responsible for managing the end-to-end digital content production process using various enterprise content management systems. The candidate will also be responsible for implementing content and front end code changes on United’s digital touchpoints (including united.com, the United mobile app, email and kiosks) as it relates to front end design and marketing activities in support of Marketing Communications, Merchandising, Personalization, Reservations, Airport Operations, DevOps and Loyalty initiatives.

This will include setting up and updating product content, promotions, imagery, and other assets, leveraging HTML, various CMS capabilities, and your knowledge of the SDL content management system, site architecture and company offerings.

Job Responsibilties:

  • Building content on United’s digital interactive channels (web pages, , mobile ap content placements, digital ads, etc.)

  • Modifying and maintaining digital content for United's channels; editing of internally and externally produced digital content

  • Responding to, supporting, and implementing customer communications for operational issues, outages, and crisis response that require straightforward solutions


  • Bachelor's degree in related field or equivalent work experience

  • 2+ years of related experience

  • Experience with content management systems and Knowledge Base applications

  • Proficient in HTML, CSS, JavaScript and .net languages

  • Overall understanding of SEO, Social Media and Creative Design for the web and the importance of it

  • Demonstrate initiative, excellent communication, project management/process optimization skills, and a strong commitment to quality

  • Must be legally authorized to work in the United States for any employer without sponsorship

  • Successful completion of interview required to meet job qualification

  • Reliable, punctual attendance is an essential function of the position


  • 4+ years of related experience

  • Digital interactive publishing (web) including internet protocols, browsers, cross-browser and cross platform implementation and testing, foreign character displays

  • Familiarity with United's channels (united.com, mobile app) and tools (SDL)

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

Division: 47 Technology/IT

Function: Information Technology

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled