United Airlines Business Analyst – IT Technical Operations and Safety Systems in Chicago, Illinois
Think you are a real team player? Ready to support colleagues with innovative programs and apps? Join the Operations and Employee Technology team and help enable the employees of United Airlines with the best tools to excel at their jobs. Focus on improving platforms, developing best-in-class mobile applications to facilitate collaboration and real-time decision making, and delivering on the digital requests of our front line colleagues.
As a Business Analyst, you are responsible for partnering with our key stakeholders to identify key project requirements and deliverables for technology projects that support our Technology Operations organization. You’ll have keen understanding of the team’s systems, capabilities and technologies so that you can analyze and improve processes and requirements. We’ll lean on your attention to detail; you’ll prepare project documentation according to SDLC standards.
Provide process support and solutions for multiple moderate to complex projects within the Tech Ops technology team.
Lead meetings with Technology and Business Partners to gather needs and requirements, and assist in planning and design solutions based on those requirements.
Create simple workflow models and process maps based on input from multiple sources
Identifies hurdles and aligns processes to identify solutions.
Monitors compliance an adherence to principles ensuring work is within project scope.
Makes decisions within guidelines & policy
- Bachelor’s Degree in Computer Science, Information Systems, Business Administration and/or equivalent work experience required
At least 2 years of IT experience within the last 5 years
At least 1 year of experience fulfilling a BA role in the Agile Development project lifecycle
Ability to lead meetings between Technology and Tech Ops to solve problems, document requirements and business solutions
At least 2 years of documentation experience specifically with systems interaction, user workflow processes, business requirements, knowledge articles and user manuals
At least 1 year of using experiential design to define business requirements.
Basic understanding of Agile/Iterative Development documentation practices
Ability to encourage teamwork with Integrity and Trust
Experience partnering with business stakeholders to identify solutions
Previous experience working in supply chain business domain
Previous experience working in airlines/aviation industry
Previous experience in analytics systems/solutions
Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT
Division: 47 Technology/IT
Function: Information Technology
Equal Opportunity Employer – Minorities/Women/Veterans/Disabled