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United Airlines Director - Detection Operations in Chicago, Illinois

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The United IT team designs, develops and maintains massively scaling technology solutions that are brought to life with innovative architectures, data analytics and digital solutions.

Job overview and responsibilities

The Director of Detection Operations will be responsible for architecting, designing, developing, implementing, and managing the technology responsible for the interconnected Intel-Detect-Analyze-Respond ecosystem; ultimately you will ensure United is doing everything possible to improve the security posture of United Airlines by keeping our customers and employees safe, as well as helping secure the connected aviation ecosystem from real world threats.

  • Lead the Detection Operations team

  • Attract, Hire, and Retain top talent for the organization

  • Coach and mentor individuals at all levels of the organization, demonstrating tangible results and growth in your people

  • Lead the creation and maintenance of acohesive and up to date architecture for detecting adversaries

  • Identify opportunities to leverage and operationalize existing security investments while also identifying gaps in our defenses and recommending new technologies

  • Define and develop metrics program to track maturity, evolution, and health of the program over time

  • Work with external stakeholders such as law enforcement, cyber insurers, lawyers and more, as needed

  • Create and define interlocks between internal and external stakeholders and ensure those interlocks remain in working order and are tested over time


  • Bachelor's degree

  • Expert level understanding of all aspects of the interconnected Intel-Detect-Analyze-Respond ecosystem to include Detection Technologies, Intelligence, Communication, Incident Response, Attack Lifecycles and much more

  • Industry certifications such as the CISSP, CISM, CISA, GCIH, CFCE, GFCA, and/or GCFE

  • Develop and execute roadmaps for cybersecurity initiatives; prevent, manage, and mitigate cybersecurity incidents; identify, analyze, and resolve problems; superior communication skills (including to non-technical audiences); high emotional intelligence; agility

  • 12+ years of enterprise-level incident response experience, with management experience

  • Must be legally authorized to work in the United States for any employer without sponsorship

  • Successful completion of interview required to meet job qualification

  • Reliable, punctual attendance is an essential function of the position


  • Master's degree

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

Division: 47 Technology/IT

Function: Information Technology

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled