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United Airlines Director - Security Operations (Remote/Virtual) in Chicago, Illinois


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The United IT team designs, develops and maintains massively scaling technology solutions that are brought to life with innovative architectures, data analytics and digital solutions.

Job overview and responsibilities

The Director of Security Operations will be responsible for architecting, designing, developing, implementing, and managing the technology responsible for the interconnected Intel-Prevent-Detect-Analyze-Respond ecosystem; ultimately you will ensure United is doing everything possible to improve the security posture of United Airlines by keeping our customers and employees safe, as well as helping secure the connected aviation ecosystem from real world threats.

You will be tasked with the exciting opportunity to reenvision and operate a world-class operations team, with a people first mentality, followed by developing and scaling the technology and processes that work in harmony with other organizations to create an automated wing to wing, Intelligence-Driven program. A focus towards efficiency, integration, and automation will be critical to operate at scale. Additionally, you will be responsible for defining and developing a metrics program to track the maturity, evolution, and health of the program overtime.

We are looking for someone with the passion for cybersecurity, technology, and travel- and the wisdom to know that the best security organizations have a people first strategy. This role will report to the Managing Director of Threat Management & Security Operations.

Who We Are Looking For:

You learn from others constantly, while also helping to coach and mentor those who aren’t as well versed as you are in the technical and procedural aspects of response activities. As a result, you have a track record of working tirelessly to achieve your goals and realize that defending a network is not a 9-5 job.

The ideal candidate has considerable background and experience in security operations at the enterprise level and is charismatic, articulate, and a born diplomat. Expert level understanding of all aspects of the interconnected Intel-Prevent-Detect-Analyze-Respond ecosystem to include Prevention & Detection Technologies, Security Information & Event Management (SIEM), Intelligence, Communication, Incident Response, Attack Lifecycles and much more are required.

Key technologies in our portfolio you will have direct or indirect responsibility over include, but are not limited to CrowdStrike, Splunk, Akamai, Proofpoint, and ZScaler.

Required Skills :

  • Aware that leading a detection operations team may involve nontraditional working hours and this role and the entire team is ‘always on-call’

  • Comfortable working at all levels of the organization; having polish and able to interact and influence the C-suite will be critical

  • Passionate about cybersecurity and technology and following new trends

  • Both a doer and a leader who can operate at a granular level on cyber security matters, who gets in the details, but can also raise up and work across the highest levels in the organization

  • Decisive. You are able to make critical command decisions in seconds, sometimes with limited information

  • Agile and able to adapt at a moment’s notice

  • Superior communicator with an affinity to advocate for and drive organizational change

  • Uncompromising in your desire to build and lead a world class team

  • Highly emotionally intelligent, possessing the ability to adjust your style to meet the needs of the situation

  • Demonstrated a high sense of urgency with strong pragmatic problem-solving skills and the ability to identify, analyze, and resolve problems

  • Developed/executed roadmaps for all high priority cybersecurity initiatives, and lead cross-functional execution to drive initiatives to completion

  • Coached and mentored individuals and leaders at multiple levels, demonstrating tangible results and growth in your people

  • Achieved objectives by contributing information and recommendations to strategic plans, identifying trends and driving change

  • Built relationships with stakeholders across all levels and all parts of the organization

  • Worked with law enforcement, regulators, lawyers and/or other external organizations

  • Bachelor’s Degree in Computer Engineering or in a STEM major (Science, Technology, Engineering, or Math) plus a minimum of 8 years of experience OR in lieu of a degree, a high school diploma and 12 years of equivalent work experience

How we work:

  • Casual, collaborative, agile environment which embraces and operates under our shared principles

  • Complete transparency with open, honest discussions about our progress and capabilities

  • Close working relationship between executive stakeholders and both our technology, business operations, legal, physical security, and cybersecurity teams

  • Lean enabling process that focuses on putting our application, product, technology, and security teams in the best position to success together

  • Invest in our people and technology; hiring the best talent and giving them a chance to meaningfully contribute to making United the best airline in the history of aviation

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

Division: 47 Technology/IT

Function: Information Technology

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled