United Airlines Global Account Manager - Agency in Chicago, Illinois

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Join the largest revenue-generating department at United. Our Sales teams work closely with travel agencies, United travel departments and corporate clients.

Job overview and responsibilities

Manages the headquarters and regional relationships with Global travel management companies, with annual revenue of >$1B. Negotiates incentive agreements, is responsible for budgeting and usage of co-op funds valued in the hundreds of thousands of dollars, as well as travel funds and Sales Tools. Primary focus is to increase revenue, share and maximize ROI through analysis, customer incentives, contract agreements and account management. Demonstrates exceptional understanding of their customer base, incentive structure and networks with key influencers throughout their organization. Uses consultative selling and leadership accessibility to build strong, “trust based” relationships within client hierarchy to establish self/company as critical strategic business partner.

  • Conducts in depth data analysis, captures market intelligence, and leverages input from multiple stakeholders to create unique contractual and non-contractual client solutions that maximize share, profitability and customer loyalty. Conducts high quality account reviews, establishes aggressive but reasonable goals and consistently monitors and drives goal achievement.

  • Effectively navigates within the client's organization to build relationships and credibility throughout the management hierarchy and across relevant divisions. Creates and delivers high quality client-facing presentations and acts as a trusted advisor and key business partner.

  • Collaborates with Field Sales teams and internal stakeholders to implement programs and activities that maximize the effectiveness of agency incentives and business development agreements at a local level.

  • Leverages participation in high-visibility activities such as executive joint calls, advisory boards, industry and company sponsored events to communicate our strategic objectives, enhance relationships, and drive client loyalty.

  • Oversees and provides day-to-day coaching and leadership support for 1-2 direct reports. Articulates clear objectives and directs the team's work activities to achieve goals and maximize business results.


  • Bachelor Degree or equivalent work experience

  • Strong communication, analytical and negotiating skills

  • Proficiency in key business computer applications (ex. MS Office)

  • Ability to create and deliver exceptional client-facing presentations

  • 5+ years sales/airline management experience

  • Extensive Travel Required (50%)

  • Must be legally authorized to work in the United States for any employer without sponsorship

  • Successful completion of interview required to meet job qualification

  • Reliable, punctual attendance is an essential function of the position

  • include everything under Other



  • Knowledge and user experience of the company’s systems and data sources used within Sales

  • Salesforce/CRM system experience

  • Ability to quickly learn and leverage digital and social selling tools

  • Experience leading or mentoring a team

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

Division: 54 Sales - North America

Function: Sales

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled