United Airlines Global Account Manager - Corporate in Chicago, Illinois

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Join the largest revenue-generating department at United. Our Sales teams work closely with travel agencies, United travel departments and corporate clients.

Job overview and responsibilities

Manages a portfolio of global corporate accounts with the highest revenue, complexity, and high-risk/reward. Each Global Account Manager will have a portfolio in excess of $75 million in UA revenue potential. Responsible for responding to RFPs, negotiating highly complex discount agreements and managing program performance. Primary focus is to increase revenue, share and maximize program profitability through analysis, contract development and account management. Demonstrates exceptional understanding of the customer’s travel patterns, key influencer priorities and travel management practices. Uses consultative selling and leadership accessibility to build strong, “trust based” relationships within client hierarchy to establish United as a critical strategic business partner. Interfaces with Directors and “C” level executives of our largest corporate accounts.

  • Conducts in depth data analysis, captures market intelligence, and leverages input from multiple stakeholders to create unique contractual and non-contractual client solutions that maximize share, profitability and customer loyalty

  • Responds to RFPs, conducts high quality account reviews, establishes aggressive but reasonable goals and consistently monitors and drives goal achievement

  • Effectively navigates within the client's organization to build relationships and credibility throughout the management hierarchy and across relevant divisions

  • Creates and delivers high quality client-facing presentations and acts as a trusted advisor and key business partner

  • Coordinates client proposals and agreements with sales colleagues, alliance partners and internal departments to ensure integration and revenue/share maximization

  • Leverages participation in high-visibility activities such as executive joint calls, client forums, advisory boards, industry and company sponsored events to communicate our strategic objectives, further enhance relationships and drive customer loyalty


  • Bachelor Degree or equivalent work experience

  • Strong communication, analytical and negotiating skills

  • Proficiency in key business computer applications (ex. MS Office)

  • Ability to create and deliver exceptional client-facing presentations

  • 5+ years sales/airline management experience

  • Extensive Travel Required (50%)

  • Must be legally authorized to work in the United States for any employer without sponsorship

  • Successful completion of interview required to meet job qualification

  • Reliable, punctual attendance is an essential function of the position

  • include everything under Other



  • Knowledge and user experience of the company’s systems and data sources used within Sales

  • Salesforce/CRM system experience

  • Ability to quickly learn and leverage digital and social selling tools

  • Experience leading or mentoring a team

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

Division: 54 Sales - North America

Function: Sales

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled