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United Airlines Intern - Contact Centers in Chicago, Illinois

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Contact Centers

Contact Centers assist customers with travel concerns, administer refunds, handle flight recovery, conduct quality assurance checks, and more.

Job overview and responsibilities

Summer responsibilities will include the timely and accurate preparation, filing and payment of sales and use taxes of United Airlines and its subsidiaries; maintaining proper documentation for and comply with Sarbanes-Oxley requirements; researching sales & use tax issues and implement and/or change procedures to ensure proper compliance; reconciliation of tax accounts, preparation and recording of monthly journal entries. Responsible for resolving vendor sales tax issues, including issuing proper resale and exemption certificates. Duties include communicating with internal and external customers. Job entails extensive analysis and researching. Responsible to assist on tax audits and various transaction tax related assignments as needed.

  • Assist with multi-state sales & use tax compliance

  • Maintain proper documentation for Sarbanes-Oxley requirements

  • Reconciliation of tax accounts, prepare and record monthly journal entries

  • Research sales & use tax issues and implement and/or change procedures to ensure proper compliance

  • Respond to internal and external sales & use tax issues efficiently and accurately

  • Identify & implement process improvements in the area of transaction taxes

  • Research and prepare exemption certificates as requested

  • Assist with multi-state sales & use tax audits

  • Complete special tax projects as needed


  • Rising senior majoring in Accounting

  • High level of integrity/strict adherence to protecting confidential information

  • Excellent verbal and written communication

  • Basic knowledge of accounting principles

  • Attention to detail and highly organized

  • Good organizational and planning skills

  • Research and Analysis skills

  • Time Management skills

  • Critical Thinking

  • Communication skills

  • Initiative

  • Must be legally authorized to work in the United States for any employer without sponsorship

  • Successful completion of interview required to meet job qualification

  • Reliable, punctual attendance is an essential function of the position


  • Previous Tax and/or Accounting internship experience

  • Statistical Analysis skills

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

Division: 56 Contact Centers

Function: Reservations - Management & Administrative

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled