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United Airlines Lead - Enterprise Data Analytics in Chicago, Illinois

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The United IT team designs, develops and maintains massively scaling technology solutions that are brought to life with innovative architectures, data analytics and digital solutions.

Job overview and responsibilities

The Lead – Enterprise Data Analytics partners with enterprise teams (e.g. Tech Ops, Network Planning, Contact Centers, Customer Experience, Tech Ops) to define and execute data analytics initiatives that drive incremental revenue and/or customer satisfaction. Responsible for identifying and analyzing opportunities and executing delivery of strategic analyses and analytical products. This role requires strategic thinking and analytics skills while maintaining a strong client focus.

  • Leverages data from a variety of sources to analyze business performance, identify areas of opportunity, and provide actionable insights to operations leaders and front-line personnel

  • Trains and leads other team members

  • Partnes with business stakeholders to identify key initiatives, and engage data analytics team members to execute delivery of sustainable solutions to business problems, using data analysis, advanced analytics and data engineering best practices

  • Test data and/or applications to validate data accuracy/quality

  • Tracks small to medium-sized projects from ideation to completion, including helping to create project roadmaps, project plans and requirements documentation

  • Lead status meetings and manage frequent status communication to business stakeholders, IT teams, and senior leadership as required


  • Bachelor's degree in quantitative field (statistics, engineering, business analytics, information systems, aviation management or related degree)

  • 4+ years of experience in analytical role (analysis, information science, data visualization or other relevant quantitative fields)

  • Experience working with large datasets and reporting or visualization tools, ability to tell a story using data

  • Familiarity with database interface tools, SQL and programming concepts

  • Strong understanding or experience with some, if not most, of the following: SQL, R, Python or other database interface tools and languages

  • Experienced in using visualization tools (ex. Spotfire, Tableau, Microsoft BI)

  • Exhibit data intuition by applying analytical and critical thinking skills to open ended business problems

  • Must be a team focused individual and a strategic thinker

  • Must have high energy and possess a positive attitude

  • Self-motivated – If you don’t know the answer, you’ll reach out and find somebody who does

  • Exhibit intellectual curiosity and strive to continually learn and develop technical and soft skills

  • Experience leading project teams to build high quality analytical tools and strategic analyses

  • Must be legally authorized to work in the United States for any employer without sponsorship

  • Successful completion of interview required to meet job qualification

  • Reliable, punctual attendance is an essential function of the position


  • Advanced Degree in Data Sciences

  • Experience with statistical tools and concepts (R, SPSS, SAS)

  • Ability to build analytical products using open source tools (HTML/CSS, JavaScript)

  • Product management experience (from inception to product adoption)

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

Division: 47 Technology/IT

Function: Information Technology

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled