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United Airlines Principal Analyst IT - Sales & Salesforce COE in Chicago, Illinois

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The United IT team designs, develops and maintains massively scaling technology solutions that are brought to life with innovative architectures, data analytics and digital solutions.

Job overview and responsibilities

This role requires expertise in multiple airline domains within the organization. Incumbent must support and have technical understanding of a business unit’s systems, capabilities, and respective technologies. He/She will own enterprise analysis and complex integrations and processes spanning multiple domains. Ability to lead business discussion with internal and external customers and able to work with technical teams to translate complex business needs in technical terms. He/She must understand the big picture both at domain and at enterprise level and able to present those to both the business and technical teams. Prepare specified project documentation according to United Airlines IDF standards. Lead in business process redesign as needed. Maintain communication with the business and team members and promote a team environment.

  • Works on highly complex projects involving integrations with multiple systems

  • Leads business requirement processes and documentation

  • Uses knowledge in multiple airlines domains to lead based on vision and with minimal guidance

  • Leads in planning and design of solutions impacting several airline domains via requirements gathering

  • Creates workflow models and process maps based on input from multiple sources

  • Leads meetings with Technology and Business Partners to gather needs and requirements

  • Aligns process/procedures to best practice solutions

  • Makes decisions within guidelines & policy. Monitors compliance and adherence to principles

  • Analyzes efficiencies and effectiveness of current solutions

  • Documents training programs and knowledge articles

  • Ensures work is within project scope

  • Identifies problems/issues and finds solutions

  • Works with multiple business teams with the goal of bringing synergies

  • Partners with business managers and SMEs


  • Bachelors Degree in Computer Science, Information Systems, or Business Administration

  • Minimum of 10+ years of experience working as Business Analyst in large scale, complex enterprise systems

  • Expert knowledge of business analysis process

  • Must be a team focused individual, who works well in a collaborative setting, supporting work team by volunteering for and completing assignments, acting as a positive team member by developing and maintaining both formal and informal relationships

  • Experience working with large datasets, reporting and visualization tools, ability to tell a story using data

  • Experience working with large datasets, complex applications with multiple domains, ability to tell a story using data

  • Ability to communicate complex quantitative concepts in a clear, precise manner

  • Models Character: Involves being widely trusted, being seen as a direct, truthful individual, can present the unvarnished truth in an appropriate and helpful manner, keeps confidences, admits mistakes, and doesn’t misrepresent him/herself for personal gain

  • Fosters Teamwork: Defines success in terms of the entire team through mentoring and knowledge transfer

  • Thinks Strategically: Ability to see the "big picture" when developing solutions or products

  • Delivers Results: Delivers quality work on time, translates planning into action by following applicable established procedures or methodologies, proactively monitors and controls task status by collecting and analyzing task data to anticipate and address barriers, appropriately communicates and resolves or escalates any problems that arise

  • Must be legally authorized to work in the United States for any employer without sponsorship

  • Successful completion of interview required to meet job qualification

  • Reliable, punctual attendance is an essential function of the position


  • Master's Degree in Business Analytics Technology, Business Analytics, or related degree

  • Strong preference for experience working on Salesforce platform based applications

  • Airline domain experience

  • One or Moe of following domain experience:

  • Sales knowledge

  • Cargo knowledge

  • Commercial systems knowledge

  • Strong preference for knowledge of Salesforce

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

Division: 47 Technology/IT

Function: Information Technology

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled