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United Airlines Principal Architect - Voice in Chicago, Illinois

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The United IT team designs, develops and maintains massively scaling technology solutions that are brought to life with innovative architectures, data analytics and digital solutions.

Job overview and responsibilities

• Provide coherent technology strategies and durable reference architectures for all Enterprise Voice, Video, and other Unified Communications technologies.

• Maintain constant visibility of market technology and user trends, and influence vendors' roadmaps to prioritize features important to the Company's strategic objectives

• Collaborate with business stakeholders and other IT workgroups on strategies and architectures that provide a clear value proposition for the Company and that satisfy business needs

• Perform development lab work to explore new Unified Communications technologies and to validate reference architectures

• Define and document product lifecycle strategies, technology standards, and best-practice reference architectures

• Partner with Engineering and Operations workgroups for knowledge transfer on new technologies and to ensure successful implementation of strategic projects


  • Bachelor's Degree

  • At least 10 years experience architecting large scale enterprise-wide IP telephony networks

  • At least 10 years experience architecting large scale enterprise voice networks QOS, LAN WAN interfaces and UCCE components

  • At least 10 years implementing and/or administering Cisco IPT, UM, and video solutions

  • CCNP Voice

  • Subject Matter Expert level knowledge of Cisco's Unified Communications suite for voice and video collaboration

  • Strong practical knowledge of IPTrade Turret Communications systems

  • Thorough understanding of Information Security best practices and compliance requirements for securing real-time communications

  • Thorough understanding of QoS best practices and implementation fundamentals

  • Thorough understanding of common call control protocols such as SIP, H.323, and SCCP

  • Extensive experience implementing and/or administering Cisco VoIP/IPT and messaging solutions

  • Extensive experience defining, configuring, and troubleshooting QoS mechanisms in mixed-use networks which include real-time voice and video traffic

  • Practical experience securing IP voice communications

  • Practical experience designing and implementing SIP trunking solutions

  • Substantial experience evaluating new technologies and validating reference topologies in a lab environment

  • Strong technical writing and drawing skills, with the ability to effectively whiteboard complex technical topologies

  • The ability to concisely present complex concepts to a broad audience with varying technical competencies

  • Extensive experience whiteboarding complex technical concepts both with technical peers and for educating less technical audiences

  • Extensive experience producing detailed and professional technical documents describing standards, architectures, or designs

  • Successful completion of interview required to meet job qualifications

  • Reliable, punctual attendance is an essential function of the position


  • Airline experience

  • CCIE Voice

  • ACS or higher

  • Strong knowledge of Cisco UCCE and other contact center systems

  • Broad experience in various technologies

  • SharePoint power user

  • Working knowledge of TOGAF Enterprise Architecture methodology

  • Substantial experience with large scale conferencing systems

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

Division: 47 Technology/IT

Function: Information Technology

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled