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United Airlines Principal Cybersecurity - Incident Commander (Remote) in Chicago, Illinois

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The United IT team designs, develops and maintains massively scaling technology solutions that are brought to life with innovative architectures, data analytics and digital solutions.

Job overview and responsibilities

The Incident Commander will work within established methodologies and processes to perform a variety of Incident Response related activities for United that will include commanding emergency response to cyber incidents, leading threat hunts, driving resolution for high profile events, and much more. This role will report to the Director of Incident Response.

What You’ll Be Responsible For:

In this critical and high-profile role, the Incident Commander will work tirelessly across organizations to drive resolution for incidents and events. You will also be tasked with building and continually refining and scaling operational processes that work in harmony to create an automated wing to wing, Intelligence-Driven Detection & Response program. A focus towards efficiency, integration, and automation will be critical to operate at scale.

Who We Are Looking For:

We are looking for someone with the passion for cybersecurity, technology, and travel. You learn from others constantly, while also helping to coach and mentor those who aren’t as well versed as you are in the procedural aspects of response activities. As a result, you have a track record of working tirelessly to achieve your goals and realize that defending a network is not a 9-5 job. The ideal candidate has considerable background and experience in enterprise level incident response and is charismatic, articulate, and a born diplomat. Expert level understanding of all aspects of the interconnected Intel-Detect-Analyze-Respond ecosystem to include Communication, Legal, Public Relations, Cyber Insurance, IR Plans, IR Playbooks, Forensics, War Gaming, Threat Hunting, Detection Technologies, Intelligence, Attack Lifecycles, and much more are required.

You should also be:

  • Aware that responding to cyber incidents may involve nontraditional working hours and this role and the entire team is ‘always on-call’

  • Comfortable working at all levels of the organization; having polish and able to interact and influence the C-suite will be critical

  • Passionate about cybersecurity and technology and following new trends

  • Agile and able to adapt at a moment’s notice

  • Decisive. You are able to make critical command decisions in seconds, sometimes with limited information

  • A superior communicator with an affinity to advocate for and drive results

  • Highly emotionally intelligent, possessing the ability to adjust your style to meet the needs of the situation

  • Uncompromising in your desire to be a key player in a world class team


  • Demonstrated a high sense of urgency with strong pragmatic problem-solving skills and the ability to identify, analyze, and resolve problems

  • Lead cross-functional response to drive initiatives to completion

  • Successfully prevented, managed, and mitigated cybersecurity events and incidents at all levels and cross functionally; preferably in large and complex business environments

  • Demonstrated ability to map technical findings to business impacts and communicate those in a manner which is understandable by non-technical audiences

  • Worked with executives to enhance cybersecurity programs, incident response and other activities

  • Worked with law enforcement, regulators, lawyers and/or other external organizations

  • Achieved objectives by contributing information and recommendations to strategic plans, identifying trends and driving change

  • Built relationships with stakeholders across all levels and all parts of the organization

  • Bachelor’s Degree in Computer Engineering or in a STEM major (Science, Technology, Engineering, or Math) plus a minimum of 5 years of experience OR in lieu of a degree, a high school diploma and 9 years of equivalent work experience

  • How we work

  • Casual, collaborative, agile environment which embraces and operates under our shared principles

  • Complete transparency with open, honest discussions about our progress and capabilities

  • Close working relationship between executive stakeholders and both our technology, business operations, legal, physical security, and cybersecurity teams

  • Lean enabling process that focuses on putting our application, product, technology, and security teams in the best position to success together

  • Invest in our people and technology; hiring the best talent and giving them a chance to meaningfully contribute to making United the best airline in the history of aviation

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

Division: 47 Technology/IT

Function: Information Technology

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled