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United Airlines Project Manager - Information Technology in Chicago, Illinois

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Technology/IT

The United IT team designs, develops and maintains massively scaling technology solutions that are brought to life with innovative architectures, data analytics and digital solutions.

Responsibilities Strategies and Leadership

Project Manager Role

  • Responsible for management of a multiple Projects and or 1 or 2 Programs for App Dev of high complexity, priority, and risk.

  • Clearly defines the project scope and objectives.

  • Oversee the development of the detailed business requirements for the project and ensures they address the business unit's objectives.

  • Develop a detailed estimate of the level of effort, schedule, and budget necessary to successfully develop and deliver the solution meeting the requirements and quality expectations.

  • Develop an initial plan to clearly define the project requirements and determine an appropriate solution design.

  • Escalate problems as necessary to ensure awareness and seek assistance with resolution when necessary.

  • Meet the project requirements by delivering a quality solution, on time, and within the planned budget.

  • Create and manage all the accepted project management deliverables including the project charter, project plan, budget, resource plan, risk plan, support plan, implementation plan and other deliverables as required

  • Track, manage, and adjust the original plan as necessary to ensure successful delivery

  • Communicate the requirements, solution design, and estimates to the project sponsor(s).

  • Provide regular status reports to stakeholders, sponsors, the enterprise, and others involved in the project.

  • Effectively coordinate with the various technology, business, and vendor teams to ensure the project's success.

  • Financials: put together budget, get approvals from business and IT stakeholders, build business case, submit accurate monthly forecasts, manage the budget

Scrum Master

  • Serve as a senior team member, responsible for facilitating the adoption, implementation and sustainability of Agile processes, principles, and practices

  • Make decisions and independently drive any aspect of Agile rollout at a team and management level

  • Provide high-touch and hands-on team guidance, support, and coaching in close cooperation and collaboration across all roles and functions, to facilitate increasing maturity at a sustainable pace

  • Actively build and contribute to the company's Agile Community and develop Communities of Practice, mentor Agile practitioners

  • Create training materials and provide training and coaching throughout the organization

  • Support Agile teams in their development, playbook creation, and in establishing consistent best practices

  • Collaborate with non-Agile team, educate, and support them throughout transformation

  • Define relevant metrics that help the program see how they are doing

  • Inspire all stakeholders at any level in their Agile transition.

  • Develop, coach, and mentor team members to advance their skills and career

  • Build trust with the business [IT or other Divisions] and throughout the organization

  • Perform ongoing assessments of the teams' Scrum maturity to inform ongoing support decisions

  • Advise on dependency management techniques between internal teams and third parties, release managers, or between Agile teams

  • Quickly establish collaborative partnership with key stakeholders and build trust to ensure leadership buy-in across both Business and IT

  • Become a strategic partner in organizational road mapping and structuring to drive increased ROI, greater adoption and higher transformation success Foster speed, innovation and encourage continuous improvement

  • Strong written and oral communication skills to appropriate levels within the sponsoring business areas.

  • Strong interpersonal skills with appropriate levels within the sponsoring business areas.

  • Team Player: working well in a collaborative setting. Acts as a resource to colleagues with less experience.

  • Flexible during times of change.

  • Ability to read communication styles of team members and contractors who come from a broad spectrum of disciplines.

  • Tenacious, persuasive, encouraging, and motivating.

  • Can conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities.

  • Ability to defuse tension among project team, should it arise.

  • Ability to effectively prioritize and execute tasks in a high-pressure environment.

  • Ability to elicit cooperation from a wide variety of sources, including upper management, clients, and other departments.

  • Ability to bring project to successful completion through political sensitivity.

  • Adept at conducting research into project-related issues and products.

Scrum Master Role

  • Solid experience with JIRA

  • Experience working on mixed methodology program (Scrum interfacing with Waterfall from a dependency perspective)

  • Experience in creating training materials and sharing knowledge at different levels

  • Scrum Practices

  • Proficient with common Agile practices

  • Proven ability in building effective partnership with diverse groups in multiple locations/environments

  • Aptitude for learning and using technology for both teaching and action research

  • Able to garner respect throughout the organization at all levels

  • Thought Leader - Challenge status quo and grow every day. Able to build trust and earn respect at all levels within the company

  • Communicative and facilitative - Able to communicate well with all levels of the organization from Scrum team members to executives. Able to lead and demonstrate value-add principles to a team in a collaborative way and influence employees at all levels

  • Assertive - Ensure Agile/Scrum concepts and principles are adhered to, be a voice of reason and authority, make the tough calls and manage conflicts

  • Enthusiastic - High-energy and inspire others

  • Continuous Improvement - Continually honing one’s craft, learning new tools and techniques to manage oneself and a team

  • Managing with Metrics: Able to help leaders & teams define clear metrics and coach them to have a data driven approach for decision making

  • Willing and able to quickly gain a high-level understanding of the technical and business domains of the Scrum teams

  • Outstanding presentation and communication record (conference presentation, professional community events)

  • Deep understanding of common Agile practices and better product envisioning and development practices

Qualifications (Required)

  • Bachelor's Degree in Computer Science, Information Systems, or Business Administration

  • 5+ years of IT experience in App Dev

  • 2-3 or more years direct work experience in a project management capacity for Application Development, including all aspects of process development and execution.

  • Successful management of medium size project(s) with a Team of 5+ (direct or matrix) and/or a budget of >$500K.

  • Experience in a matrixed env - Fortune 500 companies required

  • Solid experience with JIRA

  • 1+ years of experience as a Scrum Master for Application development, preferably with ecom/mobile, Product Owner or Agile Coach

  • Servant Leader - Must be able to garner respect throughout the organization at all levels

  • Communicative and facilitative - Must be able to communicate well with all levels of the organization from Scrum team members to executives. Must be able to lead and demonstrate value-add principles to a team in a collaborative way. Influence employees at all levels.

  • Demonstrates knowledge and skills related to project management

  • Demonstrates knowledge of managing projects using an Software Development Life Cycle (SDLC) or Integrated Development Framework (IDF) and creating lifecycle deliverables including detailed project, risk, and issue plans to ensure project goals are accomplished

  • Strong written and oral communication skills to appropriate levels within the sponsoring business areas

  • Strong interpersonal skills with appropriate levels within the sponsoring business areas

  • Team Player: working well in a collaborative setting

  • Acts as a resource to colleagues with less experience

  • Must be legally authorized to work in the United States for any employer without sponsorship

  • Successful completion of interview required to meet job qualification

  • Technical Expertise - Involves demonstrating a commitment to increasing knowledge and skills in current technical/functional area, keeping up to date on technical developments, staying informed as to industry practices, knowing how to apply relevant technical processes to appropriate business needs

  • Communication Skills- The ability to communicate verbally and in writing with all levels of employees and management, capable of successful formal and informal communication, speaks and writes clearly and understandably at the right level

  • Reliable, punctual attendance is an essential function of the position

  • Customer Focus - Is dedicated to meeting the expectations and requirements of internal/external customers, gets customer information and uses it for improvements, acts with the customer in mind, establishes and maintains effective relationships with customers and gains their trust and respect

  • Dedication - Involves demonstrating a desire to dedicate time and energy to accomplish goals, tasks, assignments, etc. Will do what it takes to get things done

  • Partners with the Business - Acts as valued partner to the business, develops relationships with the customer, deals honestly and effectively with business partners, is seen in a positive light by the business/customer

  • Patience - Involves listening and checking before acting. Is tolerant with people and processes, tries to understand the people and the data before making judgments and acting, sensitive to due process and proper approaches

  • Task Management - Delivers quality work on time, translates planning into action by following applicable established procedures or methodologies, proactively monitors and controls task status by collecting and analyzing task data to anticipate and address barriers, appropriately communicates, and resolves or escalates any problems that arise

  • Flexible during times of change

  • Ability to read communication styles of team members and contractors who come from a broad spectrum of disciplines

  • Tenacious, persuasive, encouraging, and motivating

  • Can conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities

  • Ability to defuse tension among project team, should it arise

  • Ability to effectively prioritize and execute tasks in a high-pressure environment

  • Ability to elicit cooperation from a wide variety of sources, including upper management, clients, and other departments

  • Ability to bring project to successful completion through political sensitivity

  • Adept at conducting research into project-related issues and products

Qualifications (Preferred)

  • Certification in project management (PMP)

  • CSM/CSPO Certification or PMI-ACP

  • TFS and MS Planner experience is a plus

  • Previous airline or travel industry experience is a plus

Experience with Azure Dev Ops (ADO

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

Division: 47 Technology/IT

Function: Information Technology

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled

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