United Airlines Corporate Jobs

Mobile united Logo

Job Information

United Airlines ScrumMaster - IT in Chicago, Illinois

We have a wide variety of career opportunities around the world — come find yours.


The United IT team designs, develops and maintains massively scaling technology solutions that are brought to life with innovative architectures, data analytics and digital solutions.

Job overview and responsibilities

The ScrumMaster plays a key role in the definition, development, implementation, and ongoing improvement of Agile practices (with an emphasis on Scrum) within the organization. This role will facilitate sprint planning, retrospective, and daily activities related to stand-ups and sprint burn down; as well as maintain relevant metrics that help the team see and understand their progress during a sprint. This role owns and resolves identified impediments.

The ScrumMaster will help build an environment where continuous deployment/ improvement of the development process is the focus and everyone’s common goal is to deliver outstanding software as fast as possible to our customers. The ScrumMaster will be responsible for leading the continual Agile transformation and practices as well as promoting accountability and transparency across all levels of the organization.

  • Serve as a senior team member, responsible for facilitating the adoption, implementation and sustainability of Agile processes, principles, and practices

  • Lead the scaling of Agile from team level to enterprise level

  • Act as a change agent and as part of the team of Coaches leading and supporting teams and individuals in their Agile journey

  • Be able to make decisions and independently drive any aspect of Agile rollout at a team and management level

  • Provide high-touch and hands-on team guidance, support, and coaching in close coope

  • Perform ongoing assessments of the teams' Scrum maturity to inform ongoing support decisions

  • Advise on dependency management techniques between internal teams and third parties, release managers, or between Agile teams

  • Quickly establish collaborative partnership with key stakeholders and build trust to ensure leadership buy-in across both Business and IT

  • Become a strategic partner in organizational roadmapping and structuring to drive increased ROI, greater adoption and higher transformation success

  • Foster speed, innovation and encourage continuous improvement


  • Bachelor's Degree

  • 5+ years of IT experience

  • 3+ years of experience as a ScrumMaster, Product Owner or Agile Coach

  • Experience working on mixed methodology program (Scrum interfacing with Waterfall from a dependency perspective)

  • Experience in creating training materials and sharing knowledge at different levels

  • Experience working as an Agile Coach / ScrumMaster across multiple teams that are both local and remote (2-3 time zones difference)

  • Scrum practices

  • Familiarity with common Agile practices

  • Proven ability in building effective partnership with diverse groups in multiple locations/environments

  • Aptitude for learning and using technology for both teaching and action research

  • Servant Leader - Must be able to garner respect throughout the organization at all levels

  • Thought Leader - Must challenge status quo and grow every day. Must be able to build trust and earn respect at all levels within the company

  • Communicative and facilitative - Must be able to communicate well with all levels of the organization from Scrum team members to executives

  • Must be able to lead and demonstrate value-add principles to a team in a collaborative way

  • Influence employees at all levels

  • Assertive - Must be able to ensure Ag

  • Must be legally authorized to work in United States for any employer without sponsorship

  • Successful completion of interview required to meet job qualification

  • Reliable, punctual attendance is an essential function of the position


  • CSM/CSPO Certification or PMI-ACP

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

Division: 47 Technology/IT

Function: Information Technology

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled