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United Airlines Senior Analyst - Digital Insights in Chicago, Illinois

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The United IT team designs, develops and maintains massively scaling technology solutions that are brought to life with innovative architectures, data analytics and digital solutions.

Job overview and responsibilities

Our digital team demands business intelligence that is timely, accurate, and actionable. We are seeking an experienced analyst to conduct performance measurement, analysis and reporting of our digital channels and products. Our ideal candidate thrives in a fast-paced environment, relishes working with large transactional volumes and big data, enjoys the challenge of highly complex business contexts, and, above all else, is passionate about data and analytics.

  • Facilitate digital commercial performance reporting by producing digital product, voice of customer, and post release assessment dashboards

  • Performance reporting & financial oversight: provide management with timely, accurate and concise reporting on the performance of digital division initiatives, goal attainment, and overall IT division progress to achievement of enterprise goals

  • Provide analyses facilitating the creation of business cases for digitally sponsored projects

  • Provide business insights based upon data to further drive digital revenue growth and optimization

  • Work cross-functionally with MileagePlus, Airport Operations, Contact Centers, Information Technology and others to understand the scope and benefits of any recommended projects that touch a customer facing digital platform

  • Perform ad hoc analyses


  • Bachelor's degree

  • 2+ years of digital channel experience (Business or IT)

  • 2+ years utilizing digital analytics tools

  • 2+ years of experience in advanced research in a quantitative and analytical field

  • Strong data analysis, manipulation, and problem solving skills

  • Regular attendance and punctuality in accordance with United's policies

  • Attendance is required at work location

  • Advance skills using Google Analytics (Big Query), Enterprise Data Warehouse and SQL server

  • Certified Google Analytics Professional or the equivalent in a related web analytics tool

  • Must be legally authorized to work in the United States for any employer without sponsorship

  • Successful completion of interview required to meet job qualification

  • Reliable, punctual attendance is an essential function of the position


  • MBA

  • Experience with building reports/dashboards using BI tools such as Tibco Spotfire, Tableau, Domo, PowerBI etc.

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

Division: 47 Technology/IT

Function: Information Technology

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled