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United Airlines Senior Analyst - Technical Operations Business Intelligence in Chicago, Illinois

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Technical Operations/Maintenance

Technical Operations includes the maintenance, and overhaul of our aircraft. This includes aircraft maintenance technicians, engineers, planners, ground equipment and facilities teams, supply chain teams and more.

Job overview and responsibilities

United's Maintenance & Engineering operation collects mountains of data, including maintenance plans, log pages, task sign-offs, schedule reliability performance, aircraft routing, part availability, and more. The Tech Ops Business Intelligence team will be tasked to deliver the right information to the right people in the right format at the right time, all with the goal of enabling better operational decisions that improve United's flight completion rate, on-time performance, productivity, and cost. This includes both performance trends looking backward, real-time operational status, and expectations looking forward. The team has five core responsibilities: Data design and validation, Data analysis, KPI design, dashboard creation, and automation.

  • Continuously interface with business groups throughout Tech Ops to understand organizational needs and design solutions

  • Serve as the primary point of contact with adjacent teams such as IT (application development, data engineering) and Tech Ops Analytics/BI to ensure reports best leverage United's technology stack and incorporate data driven insights

  • Build high-quality operational dashboards and reports for Tech Ops leadership, front-line management, and individual business teams throughout the organization

  • Design meaningful metrics that indicate operational health and inform operational decisions

  • Build high-quality operational dashboards and reports for Tech Ops leadership, front-line management, and individual business teams throughout the organization

  • Curate tables and views that serve as the "single source of truth" for United's Tech Ops data

  • Document the Tech Ops data landscape, maintain an inventory of reports, and plan for report consolidation, elimination, and/or improvement


  • Bachelor's degree in a quantitative field like Math, Statistics, Operations Research, Computer Science, Engineering, or related field required

  • At least 3-5 years experience in business intelligence, analytics, and/or data engineering

  • Deep understanding of data structures, relationships, and efficient transformations

  • Familiarity with all parts of the data ecosystem -- acquisition, engineering, storage, management, analysis, visualization, and deployment

  • Knowledge and application of data visualization best practices

  • Proven comfort working with massive data sets

  • Proficiency writing complex queries and procedures using both traditional and modern technologies/ languages (i.e. SQL, Python, Spark, etc.)

  • Data visualization skills using one or more reporting tools (i.e. Spotfire, Tableau, ggplot2, etc.) to produce meaningful, elegant dashboards

  • Experience with JavaScript, D3, HTML, CSS / front-end development

  • Ability to learn what a business team does, then design a data/technology solution that connects business processes with quantifiable outcomes

  • Ability to easily communicate and co-ordinate across teams and build relationships

  • Must be legally authorized to work in the United States for any employer without sponsorship

  • Successful completion of interview required to meet job qualification

  • Reliable, punctual attendance is an essential function of the position


  • Master's Degree in a quantitative field and/or MBA

  • Airline experience or knowledge of airline operations

  • Knowledge of UI/UX design principles

  • Involvement with agile technology development

  • Background integrating data outputs into production-level IT applications

  • Exposure to statistical and analytical methods

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

Division: 66 Technical Operations/Maintenance

Function: Tech Ops / Maintenance - Management & Administrative

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled