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United Airlines Senior Business Analyst in Chicago, Illinois

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The United IT team designs, develops and maintains massively scaling technology solutions that are brought to life with innovative architectures, data analytics and digital solutions.

Job overview and responsibilities

An Ecommerce Senior Business Analyst is a member of a focused product team that performs business analysis tasks using techniques that enable a highly iterative delivery approach of continuous requirements identification and just-in-time definition of requirements.

The Sr. Business Analyst will be working with motivated teams on highly visible and valuable customer-facing digital products. This position requires an excellent communicator with outstanding analytical skills in order to collaborate with business users, technology teams and leadership in an Agile environment.

  • Translates high level requirements into detailed level requirements (user stories) to be consumed by the development pods in each sprint, while ensuring stories and features are added iteratively to the product to add overall value

  • Manages a story backlog to ensure readiness of user stories for the upcoming sprint

  • Facilitates agile rituals such as inception, iteration and story kickoff, estimation sessions, and help to keep team up-to-date with changes in priorities and to be available to answer questions quickly

  • Analyzes data to ensure features are aligned with product goals/objectives and delivering the most business value

  • Creates acceptance criteria that is clear, concise and actionable

  • Works with User Experience (UX) analysts to ensure prototypes convey story intent

  • Works with Dev and QA to understand the boundaries of any given story

  • Contributes to overall definition of strategy and scope, including working with business stakeholders to understand ‘why’ we are working on something before development begins

  • Identifies opportunities for improvement across product, process and team

  • Mentors other BAs in the organization in order to build skills


  • Bachelors Degree or equivalent experience

  • 3-4 years Ecommerce experience

  • Ability to understand, communicate and engage effectively with multiple stakeholders and interactions

  • Strong problem-solving, listening, written and verbal communication, and decision-making skills

  • Must be legally authorized to work in the United States for any employer without sponsorship

  • Successful completion of interview required to meet job qualification

  • Reliable, punctual attendance is an essential function of the position


  • 1-2 Agile/Scrum experience

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

Division: 47 Technology/IT

Function: Information Technology

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled