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United Airlines Senior Designer - UX in Chicago, Illinois

United's Digital Technology team designs, develops, and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Our Values : At United Airlines, we believe that inclusion propels innovation and is the foundation of all that we do. Our Shared Purpose: "Connecting people. Uniting the world." drives us to be the best airline for our employees, customers, and everyone we serve, and we can only do that with a truly diverse and inclusive workforce. Our team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to build the best airline in the history of aviation.

With multiple employee-run "Business Resource Group" communities and world-class benefits like health insurance, parental leave, and space available travel, United is truly a one-of-a-kind place to work that will make you feel welcome and accepted. Come join our team and help us make a positive impact on the world.

Job overview and responsibilities

The Senior Designer - UX will help lead the design and definition as a key contributor to United’s Core UX team, responsible for integrating human-centered practices in unpacking and improving the digital customer experience across all stages of the travel journey. The Core UX team supports defining United’s digital product strategy and providing the leadership to execute on that strategy with the help of a cross-functional mission-based teams. We’re looking for an empathic, passionate curious designer who celebrates delivering high-quality solutions and thrives for innovation in a collaborative environment

  • Create sketches, prototypes, wireframes, screen-flow diagrams & UI specs for testing and development

  • Rapidly iterate on design prototypes and working applications

  • Thoughtfully articulate design decisions and rationale

  • Design direction should be based on the overall product roadmap as well as your own design thinking and fundamental principles

  • Collect and utilize qualitative and quantitative data from usability tests and business analytics to make value-driven design decisions

  • Provide design support during development and execution

  • Assist with QA to ensure designs are implemented accurately and with the highest standard

  • Assist with validating and measuring user experience success via usability testing and post deployment evaluations

  • Provide guidance and mentor junior designers

  • Hybrid position

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates, and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status as required by applicable law.


  • Bachelor’s degree in a relevant field preferred (Human-Computer Interaction, information design, communications, Computer Systems, etc.)

  • 3+ years of experience in UI/UX design

  • Proficiency using UX and protyping tools (Axure, Sketch, Adobe Creative Cloud, InVision, etc.)

  • Experience with WCAG accessibility standards

  • Proven effectiveness in working as a member in cross-functional teams which include business analysts, designers, researchers, developers and product owners

  • Experience with Agile and/or lean philosophy and methods

  • Design experience for both web and mobile

  • Ability to create wireframes as well as visual design comps

  • Portfolio examples of sketches, workflows, interactions and end state work

  • Up-to-date with the latest UI trends, techniques and technologies

  • A user-centered approach in design perspective and practice

  • Excellent verbal and written communication skills

  • Positive attitude and be able to work effectively in a team

  • Strong sense of accountability and drive to get results

  • High attention to detail but able to work quickly to meet deadlines

  • Ability to solve problems creatively and effectively

  • Maintain a user-centered approach in design perspective and practice

  • Must be legally authorized to work in the United States for any employer without sponsorship

  • Successful completion of interview required to meet job qualification

  • Reliable, punctual attendance is an essential function of the position


  • Airline experience

  • Understanding of HTML, JavaScript & CSS

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

Division: 47 Technology/IT

Function: Information Technology

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled