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United Airlines Senior Manager - Diversity, Equity & Inclusion in Chicago, Illinois

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Human Resources

The Human Resources team helps attract and recruit diverse talent, and works to provide employees with competitive benefits, leadership resources and the support to be successful at United.

Job overview and responsibilities

The Diversity, Equity and Inclusion Sr. Manager plays a key role in delivering a diverse, respectful, authentic and inclusive workplace by driving, promoting and implementing United’s enterprise Diversity, Equity and Inclusion (DEI) strategy. Doing so ensures that United employees, in turn, deliver an inclusive and welcoming experience to our 140 million customers each year.

The DEI Sr. Manager will assist in the implementation of company-wide DEI strategies, programs, and initiatives. Primary focus will be driving the development, implementation and integration of best practices, resources, and trends to increase diversity, equity, inclusion and cultural proficiency. This position will also be responsible for tracking and reporting DEI metrics and progress. The DEI Sr. Manager will work cross-functionally, build out programs, manage execution while driving and tracking workstreams (with Human Resources, Talent Acquisition, Learning & Development and Learning & Engagement) to support DEI objectives.

The ideal candidate must demonstrate the ability to operate effectively across a range of management levels, styles, and cultures. Strong relationship management experience - particularly collaborating and influencing - results oriented. She or he should bring a proven track record of introducing cultural change in organizations, especially change related to a company-wide DEI agenda.

  • Partner with key stakeholders to develop and drive execution of a comprehensive DEI strategic plan focused on achieving higher levels of diversity representation, developing inclusive leaders, creating an inclusive environment and designing equitable talent management structures and processes

  • Identify KPIs and develop an approach to assess progress, achievement and accountability within the company and partner with (HRBP) team to measure the impact and effectiveness of DEI initiatives and the overall impact on culture

  • Leverage metrics and subject matter expertise to develop targeted, function-specific action plans and drive strategic outcomes, focusing on sustainable behavioral drivers

  • Analyze data such as engagement surveys and organizational culture audits

  • Prepare reports for upper management to inform decision-making

  • Track and report DEI metrics and progress

  • Drive corporate DEI strategies by building trusting partnerships and providing consultation with business units, executive leadership, HR Business Partners, diversity councils and Business Resource Groups (BRGs)

  • Help build effective sourcing and selection processes as well as progressive ways to hire, develop, promote and retain a diverse workforce

  • Develop and build robust programs as well as strategic initiatives that create a common language around DEI that aligns with company goals and business outcomes

  • Build DEI through innovative programs and initiatives that build awareness, allyship and capabilities company-wide and enhance both the employee and candidate experience

  • Work in coordination with Global Community Engagement in order to amplify DEI within the organization through strategic partnerships and employee engagement


  • Bachelor’s degree (B.A./B.S.)

  • Minimum of 3 years of professional DEI experience including leading the Diversity, Equity and Inclusion and belonging space

  • Experience with DEI program development, project management and execution, performance monitoring and ability to manage multiple functions

  • Data Analysis and building illustrative Power Point presentations on DEI subject matter

  • Experience in developing diversity and inclusion frameworks that connect to an organization's mission and business strategy for growth and scalability

  • Proven track record of critical thinking; synthesizing data to address complex problems via achievable strategies/solutions

  • Demonstrated attention to detail and strong prioritization skills

  • Exceptional communicator in both written and verbal interactions

  • Clear, concise, as well as excellent interpersonal skills and courageous in giving tough yet supportive feedback when needed to leaders at all levels

  • Possesses strong leadership and business acumen as well as ability to adapt to a constantly changing environment and work with a diverse style of leadership

  • Deep understanding and strong application of the concepts related to Diversity, Equity and Inclusion, as well as organizational structures that impact the implementation and management of effective change efforts

  • Experience activating global teams and cross-functional partners to operationalize successful diversity and inclusion programs

  • Demonstrated cross-cultural competencies, including strong emotional intelligence and the ability to engage and build relationships

  • Knowledge of Diversity, Equity and Inclusion strategy design, implementation and execution

  • Knowledge of change management or culture transformation approaches

  • Knowledge of Diversity, Equity and Inclusion frameworks, systems and tools

  • Diagnostic, synthesis, conceptual and analytical skills to recommend solutions

  • Consulting and relationship management with HR

  • Ability to support and resolve complex issues related to diversity

  • Ability to work effectively in a team environment and to collaborate across lines of business and functions in a large, complex organization

  • Problem solver with ability to organize and conduct efficient results-oriented project meetings and manage projects and demanding deadlines

  • Expert knowledge of PowerPoint and extensive experience creating presentations and other visual DEI materials/communications

  • Demonstrated organizational skills and confidentiality with sensitive information

  • Proven ability to work with ambiguity and agility in a rapidly changing environment

  • Strong business acumen and ability to stay abreast of industry and organizational knowledge

  • Ability to listen and understand various viewpoints and navigate issues to find and deliver innovative and pragmatic solutions

  • Ability to balance big picture, strategic thinking with tactical implementation

  • Demonstrated advanced proficiency in Microsoft PowerPoint, Microsoft Word, Outlook and Excel

  • Must be legally authorized to work in the United States for any employer without sponsorship

  • Successful completion of interview required to meet job qualification

  • Reliable, punctual attendance is an essential function of the position


  • Advanced degree

  • D&I certification credential

  • Behavioral Training, Cultural Change Management, Diversity And Inclusion (D&I)

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

Division: 70 Human Resources

Function: Human Resources and Labor Relations

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled