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United Airlines Senior Manager - Enterprise Cloud and Dev Ops in Chicago, Illinois

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The United IT team designs, develops and maintains massively scaling technology solutions that are brought to life with innovative architectures, data analytics and digital solutions.

Job overview and responsibilities

This role manages a team of highly skilled technical resources providing cloud automation services to all delivery teams. This centralized function partners with AWS and internal teams to ensure that new cloud systems are architected according to AWS Well Architected framework. It will lead a team of cloud DevOps resources to create and manage cloud environment utilities and infrastructure templates for application teams to leverage. It will guide the teams to evolve and optimize our cloud environments, and will manage application cloud environments for performance, reliability and cost effectiveness with a team of internal resources and strategic partners.

  • Lead the architectural direction of all new cloud applications based on deep understanding of AWS native services

  • Adopt AWS Well Architected Review framework to United's internal technical processes, and ensure all new applications follow this process to ensure system reliability and maintainability

  • Expected to collaborate with other architects and engineers to perform design reviews and incorporate feedback

  • Manage a team of highly skilled resources that work with a large number of application development teams to setup their AWS CI/CD automation, both on premise and cloud, assist them with troubleshooting issues and provide guidance on cloud services and monitoring

  • This automation needs to be created for a wide range of applications, including traditional on premise, AWS cloud native and containerized (Kubernetes) applications and with many different technologies such as .NET, Java, NodeJS, Angular, Tibco and Python

  • Create AWS CloudFormation templates and standards to automate both applications and infrastructure, ensuring they are reliable and secure, contiously staying on top of quickly evolving cloud technology to update the standards as cloud technology changes

  • Manage a team that works with all application teams to understand their application architecture and their automation requirements, and then implements the solution while following the standards

  • Research and evaluate new cloud and automation technologies, and look for opportunities to streamline processes or improve efficiency

  • Manage a team that operates and maintains a scalable and cost effective cloud environment for all application teams. This involves understanding application requirements to ensure proper designs are being implemented, ensuring that necessary logging and monitoring for applications is present, and creating detective compliance automation for cost optimization

  • Enable support and incident response for all cloud applications with automated runbooks, assist in diagnosing application performance issues at an infrastructure level, and manage scaling policies to reduce spend.

  • Manage a team of highly skilled technical resources, ensure there is a talent pipeline in place, and employees have needed resources to maintain and improve their skills


  • BS in Computer Science, Computer Engineering, Information Systems, other computer related field

  • 3+ years of experience in leading technical teams

  • 5+ years hands on experience with core AWS technologies

  • Experience with TeamCity or Jenkins

  • Scripting experience with Python or Bash

  • Python development experience preferred, C#/Java is a big plus

  • 5+ years of application development

  • Solid understanding of web applications, databases (relational and NoSQL), messaging (MQ, Tibco EMS, Kafka) and version control system (Git, TFS)

  • Hands-on experience in these areas: CI/CD, AWS CloudFormation, AWS CodePipeline, AWS Lambda, EC2, EKS, RDS, DynamoDB, DocumentDB, SQS, Kinesis, AWS Config

  • Strong desire to learn new technologies

  • Must be legally authorized to work in the United States for any employer without sponsorship

  • Successful completion of interview required to meet job qualification

  • Reliable, punctual attendance is an essential function of the position


  • 1-3 years of DevOps experience

  • Python development experience preferred, C#/Java is a big plus

  • AWS Associate level certification or better (Solution Architect, Developer, or SysOps)

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

Division: 47 Technology/IT

Function: Information Technology

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled