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United Airlines Senior Manager - IT Application Development in Chicago, Illinois

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The United IT team designs, develops and maintains massively scaling technology solutions that are brought to life with innovative architectures, data analytics and digital solutions.

Job overview and responsibilities

The primary purpose of this Senior Manager position is to lead a team in the development, implementation and maintenance of Application Development business and technical systems supporting the Finance, Accounting and Procurement departments. It is critical that this role establish and maintain strong business relationships with both senior and operating level business leaders and be the key interface point of contact with the business. This role is accountable for the strategy, evaluation and implementation of technology, standards and procedures which support the organization. This role will be critical in defining application roadmaps: build vs buy, upgrade strategies, new capability roadmap, and introduction of next gen technology such as RPA/automation, ML, AI, analytics and more to transform the business operation and the systems that support it.


  • Establish and maintain strong business relationships with both senior and operating level business leaders

  • Understand and provide recommendations for improvement of Business Processes by leveraging existing IT capabilities, and define new strategic IT capabilities

  • Stay abreast of business of business strategy, goals, objectives and operational performance

  • Be a Thought Partner, i.e. engaged with Business Owners/Business Process Development

  • Act as the point of contact and facilitate the work request demand and prioritization process

  • Educate business partners on roles, responsibilities, processes and deliverables required to ensure effective delivery of new technology solutions

  • Responsible for escalating, assisting and follow-through on resolution of issues related to delivery of technology solutions

  • Engage and ensure effective delivery of business deliverables and tasks with business partners for delivery


  • Accountable for gaining and maintaining alignment of delivery success criteria with business partners

  • Accountable for effective project management and delivery of work requests and projects within committed budget, schedule and quality for individual projects while also meeting overall department performance goals

  • Accountable for identifying needs, securing commitments and monitoring progress of deliverables from internal and external service provider teams

  • Provide cost estimates and business case updates

  • Accountable for ensuring technology solutions comply with architectural standards

  • Responsible for communication of progress to senior IT and Business leadership

  • Responsible for organizing and maintaining performance of any application issues in accordance with agreed SLA

  • Tasked with understanding all of the operating policies and procedures of the enterprise

Organizational Effectiveness / People:

  • Provide leadership by establishing department and individuals goals

  • Responsible for developing and maintaining an overall sourcing plan which includes creative sourcing options and alternatives to ensure supply capacities meet work demand, role and skill set requirements and cost objectives

  • Responsible for assessing and recommending improvements to the organization structure, roles and responsibilities

  • Responsible for department and individual performance assessments and improvement plans.

  • Responsible for coaching, counseling, assisting employees to develop individual career development and training plans

  • This Sr. Manager is accountable for maximizing the productivity of the applications staff and the maintainability of software systems, keeps abreast of new technologies, incorporates those technologies when appropriate and motivates others to utilize them

IT Process Mgmt. and Administrative:

  • Accountable for administrative management of 5-10 IT professionals, either as direct reports and a number of sourced resources.

  • Define, prioritize, allocate resources, track and provide status reporting of work assignments, projects, programs

  • Budget and cost management for the projects/programs

  • Ensure IT application development process disciplines (solution delivery, project management, work requests, QA, etc.) and standards are established, effectively managed and performed.

  • Provide information and periodic updates to support overall IT performance metrics, monthly project status reporting and quarterly resource planning review.

  • Ability to manage up to 5 or more applications

  • Ability to manage up to 5 or more direct reports

  • Ability to manage up to 2-5 M in budget

  • Ability to manage up to 8 Business Partners

  • Ensures projects/programs are completed within the committed time and budget


  • BS in Computer Science, Mathematics, Information Systems, other related field, or equivalent work experience

  • Communication Skills at the executive, business and technical level

  • A high degree of Integrity and Trust

  • Collaborative/Teamwork

  • Strong Technical Acumen

  • Experience managing multiple, large, cross-functional teams or projects, and influencing senior level management and key stakeholders- Demonstrated ability to build a high performing team as well as individual coaching and development

  • 10+ years of IT and business/industry work experience in a fast paced, demanding environment

  • At least 5 years in a management position with direct reports in a capacity to do career planning, coaching, mentoring and team development

  • At least 5 years of leadership experience in managing multiple, large, cross-functional teams or projects, and influencing senior level management and key stakeholders

  • Must be legally authorized to work in the United States for any employer without sponsorship

  • Successful completion of interview required to meet job qualification

  • Reliable, punctual attendance is an essential function of the position


  • MS in Computer Science, Mathematics, Information Systems, or other related field Formal training in Financial analysis

  • PMP certification

  • Agile Scrum Master certification

  • Dedication

  • Flexibility

  • Problem Solving

  • Experience with implementing SAAS based applications

  • Understanding and application of next generations technologies such as analytics, AI, ML, RPA, block chain

  • Knowledge of Finance organizations and tools used for accounting, planning, procurement, etc.

  • Experience with testing and CI/CD automation

  • Experience in setting standards for system / software design, coding, and testing.

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

Division: 47 Technology/IT

Function: Information Technology

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled