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United Airlines Senior Product Owner in Chicago, Illinois

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The United IT team designs, develops and maintains massively scaling technology solutions that are brought to life with innovative architectures, data analytics and digital solutions.

Job overview and responsibilities

A Senior Product Owner is part of a channel agnostic Digital Product team, responsible for enabling United’s customer facing capabilities across all stages of the customer journey. The Digital Product Team is responsible for defining United’s digital product strategy and providing the leadership to execute on that strategy with the help of cross-functional resources. This resource will work on highly visible and valuable customer-facing digital products meant to driven ROI across a number of metrics.

  • Collaborate with digital delivery teams and business division stakeholders to manage Product Vision, Strategy and Product Roadmap

  • Product owner utilizes data from the market, customers, end users and teams to not only drive product improvements but also drive innovation around emerging business and market needs (leading capabilities and industry trends)

  • Focuses the team on solving customer problems, rather than building features

  • Engages customers/stakeholders throughout the product development cycle using various feedback channels like user group meetings, product demos, customer evaluations, surveys etc.

  • Applies Agile principles to capture product requirements, prioritize work by value and maximize ROI

  • Ensure team is constantly receiving feedback from leadership, business team, and customers to prioritize new features and improvements

  • Develops the team culture and positions it for success

  • Apply value prioritization concepts like cost of delay and delivery risk

  • Have technical foundations to effectively triage scope and able to collaborate with solution architects


  • Bachelor's degree

  • 5+ years Ecommerce or related business experience

  • 1-2 years Agile/Scrum experience required

  • Digital products and stages of customer lifecycle

  • Agile methodology

  • Proven ability to lead teams, set priorities and manage day-to-day evolution of a digital product

  • Must be well organized, methodical and pay close attention to detail

  • Proven ability to prioritize and manage multiple projects/releases simultaneously

  • Possess strong analytical skills and ability to define business cases

  • Flexible and adaptable in an evolving environment, including willingness to learn new processes and serve as a champion for improvement initiatives

  • Must be legally authorized to work in the United States for any employer without sponsorship

  • Successful completion of interview required to meet job qualification

  • Reliable, punctual attendance is an essential function of the position


  • MBA

  • 7+ years

  • 5+ years airline experience

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

Division: 47 Technology/IT

Function: Information Technology

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled