United Airlines Senior Product Owner in Chicago, Illinois
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The United IT team designs, develops and maintains massively scaling technology solutions that are brought to life with innovative architectures, data analytics and digital solutions.
Job overview and responsibilities
A Senior Product Owner is part of a channel agnostic Digital Product team, responsible for enabling United’s customer facing capabilities across all stages of the customer journey. The Digital Product Team is responsible for defining United’s digital product strategy and providing the leadership to execute on that strategy with the help of cross-functional resources. This resource will work on highly visible and valuable customer-facing digital products meant to driven ROI across a number of metrics.
Collaborate with digital delivery teams and business division stakeholders to manage Product Vision, Strategy and Product Roadmap
Product owner utilizes data from the market, customers, end users and teams to not only drive product improvements but also drive innovation around emerging business and market needs (leading capabilities and industry trends)
Focuses the team on solving customer problems, rather than building features
Engages customers/stakeholders throughout the product development cycle using various feedback channels like user group meetings, product demos, customer evaluations, surveys etc.
Applies Agile principles to capture product requirements, prioritize work by value and maximize ROI
Ensure team is constantly receiving feedback from leadership, business team, and customers to prioritize new features and improvements
Develops the team culture and positions it for success
Apply value prioritization concepts like cost of delay and delivery risk
Have technical foundations to effectively triage scope and able to collaborate with solution architects
5+ years E-commerce or related business experience
1-2 years Agile/Scrum experience
Digital products and stages of customer lifecycle
Proven ability to lead teams, set priorities and manage day-to-day evolution of a digital product
Must be well organized, methodical and pay close attention to detail
Proven ability to prioritize and manage multiple projects/releases simultaneously
Possess strong analytical skills and ability to define business cases
Flexible and adaptable in an evolving environment, including willingness to learn new processes and serve as a champion for improvement initiatives
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position
5+ years airline experience
Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT
Division: 21 Digital Products & Analytics
Function: Information Technology
Equal Opportunity Employer – Minorities/Women/Veterans/Disabled