United Airlines Senior Systems Engineer - IT in Chicago, Illinois

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Information Technology

The United IT team designs, develops and maintains massively scaling technology solutions that are brought to life with innovative architectures, data analytics and digital solutions.

Job overview and responsibilities

Responsible for the evaluation, implementation, and ongoing support of various platforms (hardware, operating systems, software, and systems tools). Provide consultation and direct technical support in problem management, integration, and systems programming. Implement releases, upgrades, and/or changes into the environment. Ensure platform performance and availability meet design criteria and objectives through monitoring, timely service restoration, and tuning. Duties may include system implementation, system maintenance/administration, and troubleshooting and diagnostics.

  • Perform root cause analysis to quickly recover from service interruptions, and to prevent recurring problems

  • Provide technical support, as needed, to the enterprise

  • Consult with other business units (e.g. application groups, DBAs, middleware, etc.) to configure platforms for product installation and ongoing support

  • Design and document enterprise standards and procedures

  • Ensure platforms/systems conform to established enterprise/industry standards (systems management, security, operating systems, etc.) and reference models

  • Implement changes to platforms with minimal impact to the business by following enterprise standards and procedures

  • Monitor, manage, and tune platforms to ensure expected availability and performance levels are achieved

  • Provide on-site, and on-call 7x24x365 support, as needed

  • Coordinate activities with internal/external technology owners/service providers

  • Plan and implement life cycle management of software and hardware

  • Keep abreast of industry and technology trends

  • Understand technical/business requirements gathered from the business units

  • Analyze, design, and document platforms/systems to meet enterprise requirements

  • Install, customize, maintain, test, and troubleshoot operating systems and other systems software

  • Configure, install, maintain, test, and troubleshoot hardware systems

  • Provide leadership from a technical and professional standpoint for the team


  • Bachelor's degree in Computer Science, IT, or a related field, or an equivalent combination of technical training and experience

  • Technical Certification: MCITP, MCSA: Windows Server 2008, 2012, or 2016

  • Windows 2008, 2012, 2016

  • SCCM

  • SCOM

  • Symantec

  • VMware

  • ESX

  • SAN

  • 5 years experience in an enterprise size environment (1000+) servers supported

7 years experience in a majority of the following:

  • Large scale Windows Server Administration supporting a variety of business applications (monitoring, tuning, backup/recovery, configuration, documentation)

  • Virtualization with VMWare ESXi with Virtual Center, HyperV or other Linux hypervisor

  • Networking services for Directory, DNS, DHCP for devices and users in a worldwide WAN

  • Active Directory PKI authentication and protocols for certificate/smartcard revocation

  • Windows server implementation and configuration (O/S load, patch updates, application load and configuration)

  • Supporting a variety of application within the Windows server environment (business applications, databases, web services, messaging, monitoring tools, etc.)

  • Must be legally authorized to work in the United States for any employer without sponsorship

  • Successful completion of interview required to meet job qualifications

  • Reliable, punctual attendance is an essential function of the position

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

Division: 47 Technology/IT

Function: Information Technology

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled