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United Airlines Supervisor - Inflight Services in Chicago, Illinois

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Inflight

The Inflight Services department includes flight attendants and the teams that support them.

Job overview and responsibilities

A day in the life of a United Airlines Inflight Supervisor is dynamic and multi-faceted. It comprises of engaging and supporting a diverse team of flight attendants, cultivating trust with our flight crew members, working closely with other operational teams to deliver best in class customer service while demonstrating our Core4 values. If you like a fast paced, 24/7 operational environment then this rewarding opportunity is for you! From managing performance and recognition to delivering a safe on-time operation, you will have the ability to shape how our customers and co-workers feel about United.

  • Inspire flight attendants to deliver a high-quality onboard experience to drive improvement in our Net Promoter Score (NPS); Recognize flight attendants for exemplary service, teamwork, and performance

  • Assist our flight attendants, at the Concierge Desk and resolve issues in the moment as necessary

  • Exercise United’s core4 values to provide local support and care for flight attendants during any Inflight incident

  • Oversee the performance of the flight attendant team in line with the flight attendant collective bargaining agreement

  • Conduct investigations regarding performance, complaints, or other work-related issues

  • Keep our flight attendant team informed by sharing corporate initiatives, and changes in policy or procedures

  • Showcase the delivery of new inflight products as determined by the Flight Experience team

  • Ensure daily company goals, policy, and procedure compliance are met

  • Coordinate with customer service and Station Operations Center (SOC) to ensure operational success

  • Ensure safety goals are met and FAA regulatory requirements are consistently adhered to by the team

  • Team oriented, with enthusiasm for people and delivering exceptional service

  • Develop positive relationships with team members and other work groups to achieve our common goals

  • Participate in planeside briefings and engage with flight attendants to ensure they have the tools and resources to perform their jobs effectively

  • Share customer feedback and escalate issues that may interfere with the crew’s ability to deliver the prescribed service

Required

  • Minimum 2 years equivalent or similar work experience

  • 2+ years leadership experience managing and influencing a team

  • Required to attend United's flight attendant training to earn FAA certification if not currently flight qualified

  • Must possess exceptional planning and organizational skills, along with strong written and oral communication skills

  • Positive attitude and ability to adapt to constantly changing work environment

  • Demonstrated conflict resolution and decision-making capability

  • Proven ability to work independently and in a team environment

  • Must be legally authorized to work in the United States without sponsorship

  • Successful completion of interview required to meet job qualification

  • Reliable, punctual attendance is an essential function and requirement of the position

  • Must be legally authorized to work in the United States for any employer without sponsorship

  • Successful completion of interview required to meet job qualification

  • Reliable, punctual attendance is an essential function of the position

Preferred

  • Bachelor’s degree

  • Inflight Service, travel industry, or hospitality leadership experience highly preferred

  • Experience supervising a unionized workgroup

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

Division: 64 Inflight

Function: Flight Ops / Inflight - Management & Administrative

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled

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