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United Airlines Technical Project Manager - Information Technology in Chicago, Illinois

United's Digital Technology team designs, develops, and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Our Values

At United Airlines, we believe that inclusion propels innovation and is the foundation of all that we do. Our Shared Purpose: "Connecting people. Uniting the world" drives us to be the best airline for our employees, customers, and everyone we serve. We can only do that with a truly diverse and inclusive workforce. Our team spans the globe made up of diverse individuals working together with cutting-edge technology to build the best airline in the world.

With multiple employee-run "Business Resource Group" communities and world-class benefits like health insurance, parental leave, and unlimited space-available travel, United is truly a one-of-a-kind place to work making you feel welcome, accepted, and like you truly belong. Be part of our team and help us make a positive impact on the world.

About the team

The most important characteristic of our team is that we help application teams to achieve their goals by maintaining proven architectural standards/patterns. If you like to work in a diverse team environment that is passionate about technology and work in a collaborative environment to deliver business objectives, this is the team!

About the job

Are you a technology champion who likes to drive enterprise change? Are you skilled with translating highly technical concepts to business benefits and business needs to technical deliverables? This opportunity is for you!

We are looking for a talented and experienced Technical Project Manager to drive delivery of key initiatives. Currently, these include modernization of our PSS (passenger service system) system that runs mission-critical and highly complex modules (such as Inventory, Reservations, and the Day-of-Departure customer processes), application security initiatives, operationalizing AI/ML models, Cloud-based enterprise logging and migration of applications to the AWS Cloud.


  • In This Role, You Will

  • Work with Software Engineers, Developers, business groups and DevOps professionals across the United enterprise to orchestrate the creation of high-quality distributed system software

  • Coordinate people and processes to deliver initiatives on time, within budget and with the desired outcomes aligned to objectives.

  • Manage relationships with stakeholders and project leadership

  • Collaborate with project team members to identify and resolve issues.

  • Establish effective project communication

  • Prepare status reports by gathering, analyzing, and summarizing relevant information

  • Facilitate organizational change, manage the dependencies, and address any project- or organizational-level issues and risks that affect the project delivery

  • Drive best practices and engineering excellence

Knowledge and Skills

  • 5+ years of project management experience. Demonstrated ability to drive work with agile teams. Experience managing large, complex, mission-critical software projects

  • Ability to bring together geographically dispersed, collaborative project teams of various sizes

  • Negotiation skills and the ability to develop strong working relationships

  • Excellent and effective communication skills – both written and verbal. Experience preparing and presenting decks to executive-level stakeholders

  • High level understanding of software delivery process, DevOps, .Net / .Net Core and AWS technologies, to be conversant with the engineering teams

  • Working knowledge of Microsoft tools, Teams, PowerPoint, Excel, Word.

  • Experience with Azure DevOps, TFS and / or Jira

  • Airline industry knowledge is a plus

  • Must be legally authorized to work in the United States for any employer without sponsorship


  • BS/BA, preferably in a technical field or equivalent experience, education, or training

Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

Division: 47 Technology/IT

Function: Information Technology

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled