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United Airlines UX Designer - Core UX in Chicago, Illinois

Description - External

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Information Technology

The United IT team designs, develops and maintains massively scaling technology solutions that are brought to life with innovative architectures, data analytics and digital solutions. It's all about the look and feel or is it the "experience". Our vote... "all of the above". If you agree and have a talent for making “rockstar UX” this opportunity may be for you. Join our diverse team of passionate designers

Job overview and responsibilities

Our Designer UX is a key contributor to United’s Core UX team, responsible for integrating human-centered practices in unpacking and improving the digital customer experience across all stages of the travel journey. The Core UX team supports defining United’s digital product strategy and providing the leadership to execute on that strategy with the help of a cross-functional mission-based teams. We’re looking for an empathic, passionate curious designer who celebrates delivering high-quality solutions and thrives for innovation in a collaborative environment.

  • Create sketches, prototypes, wireframes, screen-flow diagrams & UI specs for testing and development

  • Rapidly iterate on design prototypes and working applications

  • Thoughtfully articulate design decisions and rationale. Design direction should be based on the overall product roadmap as well as your own design thinking and fundamental principles

  • Collect and utilize qualitative and quantitative data from usability tests and business analytics to make value-driven design decisions

  • Provide design support during development and execution; assist with QA to ensure designs are implemented accurately and with the highest standard

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates, and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status as required by applicable law.


  • Recent graduate with a Bachelor’s degree in a relevant field (Human-Computer Interaction, information design, communications, Computer Systems, etc.)

  • Minimum of 1 year of experience in UI/UX design

  • Proficiency using UX and prototyping tools (Sketch, Figma, Adobe Creative Cloud, InVision, Zeplin, etc.)

  • Understanding of WCAG accessibility standards

  • Comfortable working in a fast-paced environment

  • Ability to create wireframes as well as visual design comps

  • Excellent verbal and written communication skills

  • Positive attitude and be able to work effectively in a team

  • High attention to detail but able to work quickly to meet deadlines

  • Must have portfolio examples of sketches, workflows, interactions, and end state work

  • Must be up-to-date with the latest UI trends, techniques, and technologies

  • Must be legally authorized to work in the United States for any employer without sponsorship

  • Successful completion of interview required to meet job qualification

  • Reliable, punctual attendance is an essential function of the position


  • Experience with Agile and/or lean philosophy and methods

  • Design experience for both web and mobile

  • Understanding of HTML, JavaScript & CSS

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

Division: 47 Technology/IT

Function: Information Technology

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled