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United Airlines Wellness Engagement Manager - Mental Health in Chicago, Illinois

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Human Resources

The Human Resources team helps attract and recruit diverse talent, and works to provide employees with competitive benefits, leadership resources and the support to be successful at United.

Job overview and responsibilities

Drive engagement of company-sponsored and targeted mental wellness strategies through programs and events. Ensure programming is consistent with established mental wellness goals. Collaborate with cross-functional teams and business partners on mental wellness initiatives and events.

  • Develop and execute mental wellness strategy, project plan and engagement strategy

  • Act as the subject matter expert on health & wellness engagement and deliverables. Utilize data and trends to support recommendations for new wellness initiatives and develop customized best practices

  • Manage mental wellness vendor operations and delivery of programs

  • Responsible for wellness vendor operations and collaboration of work with design team

  • Develop engagement success criteria with proven outcomes

  • Lead support for mental wellness campaigns and events across the company

  • Create and manage a company-wide network of wellness champions, including a supporting leadership hierarchy

  • Lead support for marketing and communication campaigns for wellness engagement and events

  • Partner with operations and design team on ongoing and new medical and wellness strategy initiatives

  • Support RFP work and implementations for appropriate plans, including special projects as assigned

  • Create and manage monthly metrics and reporting for leadership on program engagement and proactively lead the charge for opportunities to improved

  • Build strong partnerships both internal and external in support of mental wellness engagement and operations

  • Manage day-to-day delivery of established programs in support of mental wellness strategy

  • Build strong partnerships both internal and external in support of wellness engagement and operations

  • Drive positive customer experience, identify gaps and execute exceptional delivery of programs

  • Lead trouble shooting to closure across all appropriate vendor issues


  • 5 or more years relevant benefit and vendor operations experience

  • Experience developing a wellness strategy across a diverse workforce

  • Bachelor's degree

    • 5 years proven experience in health and wellness programs, engagement and delivery
  • Experience in mental health program development and promotion or health-related program planning and delivery

  • Industry knowledge and direct responsibility implementing wellness programs with proven innovative solutions

  • Outstanding communication skillsproven ability to engage others

  • Project management and planning skills

  • Strong organizational and time management skills

  • Ability to build strong ties across cross-functional teams

  • Demonstrated enthusiasm for corporate wellness program

  • Ability to analyze and interpret and take action on program reports and metrics

  • Ability to lead and implement complex plan design and program changes

  • Benefits Roadshows & Wellness Events - 15%

  • Must be legally authorized to work in the United States for any employer without sponsorship

  • Successful completion of interview required to meet job qualification

  • Reliable, punctual attendance is an essential function of the position


  • Benefits management experience

  • Medical design

  • Project management

  • Benefit Operations

  • Benefits communications experience

  • Behavioral health and mental wellness strategic development experience

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

Division: 70 Human Resources

Function: Human Resources and Labor Relations

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled