United Airlines Supervisor - Sales Support in Guangzhou (Canton), China
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Join the largest revenue-generating department at United. Our Sales teams work closely with travel agencies, United travel departments and corporate clients.
The Sales Support Supervisor will lead a team of four to provide full sales and account service support to United sales effort in South China, in order to maximize the amount of time that the account management team spends out of the office in front of customers. Oversees and resolves administrative issues relating to all sales programs. Provides day to day support to the sales team by assisting in creation of ad-hoc customized sales proposals, presentations, and business letter responses. Uses timely responsiveness, specific technical/product knowledge, and networking prowess with internal departments to gain competitive advantage, build customer loyalty and drive incremental revenue and share.
Job overview and responsibilities
Assists RSM and account management team in execution of sales plans. Gathers competitive information, liaises with Corporate and Agency analysts to obtain necessary data and reports. Identifies new client, market opportunities and presents research leads to the account management teams for pursuing. Supports the field sales teams on local activities to drive revenue and share performance from the customer portfolio and support company initiatives.
Coordinate with marketing, destinations and business partners to provide support in execution of sales promotional activities and events in South China.
Develop administrative process for implementing and tracking budget items (excluding non-contracted and contracted Waivers, Favors & Traveler Services), with sharp focus on audit ready compliance. Assist account managers in development and delivery of high impact client presentations. Assist with special projects and assignments as requested by RSM.
Lead the account service team to handle tasks include but are not limited to fare related inquiries, upgrade requests, waiver & favor requests, debit memo or refund escalations, customer relations escalations. Coordinate with other United divisions (i.e. baggage, call center, airport, customer relations, pricing, etc.) to mediate and resolve customer issues within timely manner.
Manage the team resources to handle office related administrative and secretarial work, including but not limited to travel arrangement for visitor, related vendor management including office stationary etc., manage inventory of sales promotional items and souvenirs .
This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.
Bachelor degree required
Supervisor or people leadership experience is required
Strong communication, analytic capability, problem-solving skills with the ability to develop new and better approaches to challenges
Proficiency in using Office and other technology tools.
Fluent oral and written communication skills in both English & Chinese
At least 5 or more years airline experience in the area of sales required
Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT
Division: 63 Sales - Pacific
Equal Opportunity Employer – Minorities/Women/Veterans/Disabled