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United Airlines Senior Business Analyst in Houston, Texas

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Technology/IT

The United IT team designs, develops and maintains massively scaling technology solutions that are brought to life with innovative architectures, data analytics and digital solutions.

Job overview and responsibilities

The Sr. Business Analyst is responsible for consultation to the internal and/or external customer. The Sr. Business Analyst possesses expertise in the customer area he/she supports (Flight Operations and Inflight Systems) with technical understanding of the business unit’s systems, capabilities, and respective technologies. The Sr. Business Analyst analyzes customer processes and requirements, and prepares specified project documentation according to UAL IDF standards. Assists in business process redesign as needed. Maintains communication with customer and team members and promotes a team environment.

  • Works on multiple complex projects that require subject matter business domain expertise

  • Independently document requirements including user stories (use cases), complex workflow models and process maps

  • Facilitate the resolution and root cause of questions and issues

  • Understanding of business principles (i.e. Flight Operations and Inflight Crew Operations)

  • Facilitate meetings with Technology and Business Leaders to develop and prioritize requirements

  • Works independently and provides direction, tools, and process support to less senior employees

Required

  • BS/BA, preferably in Information Technology or Business or equivalent experience, education, or training

  • 6 or more years IT and/or business experience, or any equivalent combination of experience, education, and/or training

  • 3 or more years of business analysis experience

  • Completed multiple projects involving the creation or enhancement of applications

  • Business Acumen – Involves understanding and ability to apply business domain knowledge to defining requirements and in designing solutions that meets the need of the Business

  • Industry Solution Knowledge - Involves having a conceptual understanding of IT applications supporting the airline industry, their primary user functions, and the supporting technology platform as a basis for delivering robust and reliable solutions

  • Communication Skills - The ability to communicate verbally and in writing with all levels of employees and management, capable of successful formal and informal communication, speaks and writes clearly and understandably at the right level

  • Integrity and Trust - Involves being widely trusted, being seen as a direct, truthful individual, can present the unvarnished truth in an appropriate and helpful manner, keeps confidences, admits mistakes, and doesn’t misrepresent him/herself for personal gain

  • Teamwork - Involves working well in a collaborative setting, supporting work team by volunteering for and completing assignments, acting as a positive team member by contributing to discussions, developing and maintaining both formal and informal relationships enterprise-wide, defines success in terms of the entire team through mentoring and knowledge transfer

  • Technical Expertise - Involves demonstrating a commitment to increasing knowledge and skills in current technical/functional area, keeping up to date on technical developments, staying informed as to industry practices

  • Manage - Help drive the priority of requirements and issues, while managing conflicts and facilitating compromise to help meet business expectations

  • Must be legally authorized to work in the United States for any employer without sponsorship

  • Successful completion of interview required to meet job qualification

  • Reliable, punctual attendance is an essential function of the position

Preferred

  • Completed projects focused on supporting Flight Operations and/or Inflight Crew Operations domain

  • Knowledge and experience specific to Flight Operations and Inflight Crew Operations

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

Division: 47 Technology/IT

Function: Information Technology

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled

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