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United Airlines Sales Support Representative - Atlantic Sales in London, United Kingdom

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Our Sales team is the largest revenue-generation department at United. They work closely with travel agencies, United travel departments, and corporate clients.

This position is located in London, UK.

Job overview and responsibilities

The role is responsible for maximizing the contracted agent and corporate customer experience by offering comprehensive service and sales support. The role is an integral part of sales and complements field sales efforts by handling service-related issues and achieving a mutually beneficial resolution for both customers and United.

  • Provide inside sales support for the Account Managers and telephone support to travel agency and corporate accounts

  • Serve as the primary point of contact for service related issues within Europe’s sales organisation for United’s contracted agent and corporate customers

  • Provide PNR-related and post-ticketing assistance to contracted agent and corporate customers, and to offer innovative solutions that create win/win situations for both the customer and United Airlines

  • Provide timely and informative responses to contracted agent and corporate customers and field sales inquiries in a professional manner

  • Coordinate with other United divisions (i.e. baggage, reservations etc.) to mediate and resolve customer issues

  • Track services offered to the customers

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.


  • Educated to A Level standard or similar

  • Airline or travel agency experience

  • Excellent verbal and written communication skills

  • Good computer skills, particularly with Word and Excel

  • A logical thinker with excellent planning and organisational skills

  • Customer focused and good at problem solving

  • This position requires a pro-active team player with a positive attitude

  • Must be legally authorized to work in United Kingdom for any employer without sponsorship

  • Must be fluent in English and Italian (written and spoken)

  • Successful completion of interview required to meet job qualification

  • Reliable, punctual attendance is an essential function of the position


  • Fluent in French (written and spoken)

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

Division: 58 Sales - EMEA

Function: Sales

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled