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United Airlines Support Representative - Flight Operations Base in San Francisco, California

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Flight Operations

The Flight Operations team includes aircraft pilots and pilot support.

Job overview and responsibilities

Performs a variety of Operational and Administrative tasks to support the Chief Pilot Office at each pilot base.

  • Maintains and distributes appropriate contractual documents, communications, pilot bulletins, notices, and mail to each pilot group via pilot mailboxes (V-Files).

  • Answers phones and assists pilots with questions.

  • Maintains the base email accounts, faxes, and personal United email.

  • May be the Notary for the office and pilot group.

  • Maintains supplies for the pilot group, includes paper, ink for office, crew room and SSD rooms in the hub for pilot interfacing equipment.

  • Issues and is accountable for the uniform accessories to include maintaining inventory or ordering.

  • Processes and maintains TSA Crew Badges and is accountable for adhering to established process.

  • Coordinates and produces RPT packets for DENTK.

  • May process form letters upon request for pilots.

  • Additional administrative work may include tracking reports, assisting with all pilot leaves, updating pilot records in system, hotel incidentals and travel requests.

  • Maintains all required Federal, OSHA/Safety, Company and Local Bulletin Boards.

  • Checks on computers daily. Insuring paper, ink and re-booting are done. This includes all pilot interfacing equipment throughout the station.

  • Processes flight plan documents, including weather briefings, fuel load and alternative airport information.

  • Maintains the master copy of FAR, FOM and Extra Flight Bags.

  • Distributes manual revisions (Jeppesen documents) and maintains the POSBD boards.

  • Maintains the iPad lost/stolen/loaner equipment.

  • May assist in pass travel listings for jump seat and emergency travel.

  • Assists and completes audits for the Flight Operations pilot delays.

  • Assists the base on Operational integrity and reliability.

  • May run up to gate area to deliver pilot information or flight documents.

  • Assists with pilot recognition, escalates administrative functions to the Pilot Service Center and career day events or other station sponsored events.


  • High School Diploma, GED or education equivalent

  • Strong communication skills

  • Organized

  • Flexible

  • Self-motivated

  • Knowledge of Pilot contract required

  • Experience using Microsoft Office including Word, Excel & Outlook

  • Experience using CCS, SONIC & Pilot Records (PR)

  • Airline industry experience

  • Minimum of at least 6 months of Flight Operations experience

  • Must be flexible and willing to work any shift in a 24 hour/7 day a week operation including weekends, nights and holidays

  • Must be legally authorized to work in the United States for any employer without sponsorship

  • Successful completion of interview required to meet job qualifications

  • Reliable, punctual attendance is an essential function of the position


  • Experience using Unimatic

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

Division: 65 Flight Operations

Function: Flight Ops / Inflight - Management & Administrative

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled